At City of Success, we want our customers to be satisfied with their purchases. Please review the following policies regarding books, apparel, merchandise, and shipping.

Books

All book sales are final, except when an item arrives damaged or the incorrect item was shipped.

If you receive a damaged or incorrect book, please contact us within 7 days of delivery. Please include your order information and photographs clearly showing the issue.

Apparel & Merchandise

Because apparel is prepared according to the size, color, and style selected by the customer, all apparel sales are final unless the item arrives damaged, defective, or incorrect.

Please carefully verify your size, color, and style selection before submitting your order.

If City of Success made an error with your order, or if your merchandise arrives damaged or defective, please contact us within 7 days of delivery. Include your order information and photographs of the item showing the issue.

Approved refunds will be issued to the original payment method, whenever possible. Original shipping charges are generally non-refundable unless the return or replacement is the result of an error on our part.

Items that have been worn, washed, altered, or damaged after delivery are not eligible for a refund or replacement.

Shipping Policy

Order Processing

Please allow approximately 3–5 business days for in-stock orders to be processed before shipment. Processing times may be longer for apparel, special orders, high-volume periods, or products requiring additional preparation.

Shipping

Shipping costs, when applicable, will be displayed during checkout or communicated before the order is completed.

Delivery times are estimates and may vary depending on the carrier, destination, weather, holidays, and other circumstances beyond our control.

Customers are responsible for providing a complete and accurate shipping address. City of Success is not responsible for delays or delivery problems caused by incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If tracking indicates that your package has been delivered but you cannot locate it, please contact the shipping carrier first. You may then contact City of Success if additional assistance is needed.

If your order arrives damaged, please keep the original packaging and contact us within 7 days of delivery. Include photographs of both the package and the damaged merchandise.

Local Pickup

When local pickup is offered, customers will receive instructions regarding the pickup location and availability.

Please wait until your order has been confirmed as ready for pickup before arriving at the designated location.